Support
Support
Last updated: September 3, 2026
Need help with a football duel, player card, scoring, account sync, matchmaking, rewards, or purchases? Send a clear note and we will review it.
Contact
Email umedstudiocom@gmail.com. Include your username, device, platform, app version, approximate time, and a short description of what happened. Never send a password or full payment card number.
Match, card, or scoring issue
Include the match ID if available, the five selected players, FLEX plan, player pool, remaining timer, final score, and a screenshot. For incorrect football data, identify the player card, season or period, position, country, club label, price, or attribute you believe is wrong. Historical data corrections may update cards, pools, or results when appropriate.
Account and sync help
If progress, Rating, Rank, Coin, match results, or profile items look wrong, include the account you used to sign in, the approximate time of the issue, and whether you changed devices.
Billing and rewards
For App Store or Google Play billing issues, include the platform and order details. Do not send full payment card information. Virtual rewards have no cash value, but we can investigate missing eligible rewards.
Safety and fair play
Report abuse, suspicious play, or profile content with the player name, date, and any relevant screenshot. We may remove content, reset unfair progress, or limit access when needed.
Data deletion
To request account or data deletion, use the DuelForm account deletion page.